Moved from Tesco but confused re number & plan purchase

[MirzadI0939]

I'm new to this sim , idk if my old number got ported, or is it only done when I buy a plan ?

I tried buying a plan , but it fails after I enter the payment credentials.

Help me out.!!!

[dalyer]

Your current number is displayed on your My48 account:

• https://48.ie/my48/settings/my-details

If it's not your usual number but a new 089 number then you probably want to port your usual number over:

• https://community.48.ie/t5/The-Knowledge-Base/Getting-Started-Moving-Your-Number/ta-p/53100

What error message do you get when you try to buy a plan?

If it's something like "bundle in progress" then that's a common problem for some new users for some reason (never explained or fixed by 48!) so you'll have to contact 48 support for further assistance.

To contact them see the links in my signature below.