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Issues with account, activating new SIM and moving number

Newcomer
Posts: 1
‎27-09-2020 05:33 PM

Hi. I received my new SIM last Friday, tried to move my number which the website said it should take a couple of hours and I'm still waiting for it.
Also now for some reason, My48 account disappeared I'm not able to log in and if I try to recover my password it says the account doesn't exist. I had to register again (I used the same email) but can't associate the SIM with this new account as I had already activated with the previous one.

 

Who can fix this? And how can I contact somebody from 48?

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Re: Issues with account, activating new SIM and moving numbe

The Legend
Posts: 16,534
‎27-09-2020 06:11 PM
You'll need to contact 48 support on the chat facility or by email.
support@48months.zendesk.com

Hope this helps.

I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.
Posted from Generic Android 2.0
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