How do I Contact Care team?

[SerhiiS8435]

How do I Contact Care team during opening hours by clicking the message icon located at the bottom-right corner of your screen, if there's no any message icon located at the bottom-right corner of my screen?

[dalyer]

You can also contact them by email. 

See the links in my signature below. 

The chat option usually doesn't work for me either. 

I don't know why but I just use email instead.