Charged €25.98 for 1st plan then another €12.99 for 2nd plan

[KapilaR2525]

I activated my sim on 1st of September 2024. On that day itself deducted €25.98 from my Revolute account. After that day before yesterday ( 1st of October deducted €12.99. The problem is where the my previous €12.99 ?

[dalyer]

What do you mean by "my previous €12.99"?

Do you mean the second €12.99 charged when you bought your first €12.99 plan?

When you buy your first membership plan for €12.99 an additional one-time activation fee of €12.99 is also charged. 

That's where the €25.98 comes from: 

• https://48.ie/legal/price-plan-details

€12.99 Plan

This €12.99 Plan is only available to new 48 customers who order their 48 SIM and purchase a €12.99 Plan from the 5th April 2022. A one-time activation fee of €12.99 applies with the first plan purchase.

When the first monthly plan has run its course and expires then you need to buy a new €12.99 plan. 

The one-time activation fee doesn't pay for any plan.

Occassionally and for a time limited period 48 were giving new users the second monthly plan free which effectively cancelled out the one-time activation fee but that offer is no longer running right now.

E.g.:

• https://48.ie/legal/terms-and-conditions#61

61. February - July 2024 - 48 One Month Free Promotion

The following terms and conditions for the one Month Free plan Promotion (the “Promotion”) are in addition to the 48 Terms of service at https://48.ie/legal/terms-and-conditions.

Promotion: Free 1 x €12.99 monthly 48 plan subject to the below eligibility criteria.

Promotion Dates: 15th February – 31st July 2024 inclusive.

If you need to contact 48 support about this then see the links in my signature below.