Calling overseas number & accessing data abroad

[RichardB2163]

I recently joined 48, kept my number. All works ok for Phoebe and data in ROI apart from making calls to UK numbers. I also can't access data when I'm in Northern Ireland. Can anyone advise? Cheers.

[RichardB2163]

Phones not Phoebe 😭.

[dalyer]

To make international calls you need an active membership plan and also cash credit on your account to pay for the calls. 

See here for the charges that apply: 

• https://48.ie/charges/international-calls

Regarding roaming...

Unfortunately many people still seem to have problems when trying to use roaming services for some reason and nobody from 48 has ever explained why or provided a guaranteed fix.

As such, the usual generic advice for roaming issues applies...

If your SIM predates January 2023 then maybe get a replacement in case it helps with roaming issues: 

• https://48.ie/help/sim-replacement

It may be worthwhile reviewing these two threads in case any of the suggestions help to avoid roaming problems:

• https://community.48.ie/t5/The-Knowledge-Base/The-Roaming-Troubleshooting-Guide/ta-p/52179
• https://community.48.ie/t5/Internet/How-to-fix-no-network-service-when-roaming/m-p/56352

If you still have problems then you'll probably need to contact 48 support for further assistance.

See the links in my signature below.

[dalyer]

• https://48.ie/help/sim-replacement

It may be worthwhile reviewing these two threads in case any of the suggestions help to avoid roaming problems:

• https://community.48.ie/t5/The-Knowledge-Base/The-Roaming-Troubleshooting-Guide/ta-p/52179
• https://community.48.ie/t5/Internet/How-to-fix-no-network-service-when-roaming/m-p/56352

If you still have problems then you'll probably need to contact 48 support for further assistance.

See the links in my signature below.