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Bought first €12.99 plan but charged €25

LatifatS6047
Newcomer

‎29-11-2025 12:52 PM - last edited on ‎29-11-2025 01:42 PM by The Legend

I tried to buy a 12.99 plan for the first time, and you give me 25euro contract instead why is this.

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1 REPLY 1

dalyer
The Legend
The Legend

‎29-11-2025 01:41 PM

Almost certainly €12.99 for your first membership plan plus €12.99 for the one-time activation fee = €25.98?

This €12.99 Plan is only available to new 48 customers who order their 48 SIM and purchase a €12.99 Plan from the 5th April 2022. A one-time activation fee of €12.99 applies with the first plan purchase.

The monthly cost thereafter is €12.99.

What does your Transactions page say about your payment?

If you need to contact 48 support about this then see the links in my signature below.

I am not a 48 employee - if you need to contact 48 support you can do so by chat or email (support@48months.zendesk.com).
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