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Activate membership

Newcomer
Posts: 2
‎30-07-2021 11:01 AM

Hello there, 

 

I activated my new sim card yesterday, got my membership today, and I still can 't make calls and text, it says that I don 't have enough credit. Is it normal? How long will it take til i can 't use it? Thanks a lot for your help. 

 

Lea

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Accepted Solutions

Re: Activate membership

The Legend
Posts: 16,534
‎30-07-2021 11:19 AM

What does your My48 account say about your membership status?

Some new joiners seem to have this problem initially with membership.

You may need to contact 48 support about this - see the link in my signature below.

 

Hope this helps.


I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.

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Re: Activate membership

The Legend
Posts: 16,534
‎30-07-2021 11:19 AM

What does your My48 account say about your membership status?

Some new joiners seem to have this problem initially with membership.

You may need to contact 48 support about this - see the link in my signature below.

 

Hope this helps.


I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.
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1 Like

Re: Activate membership

Newcomer
Posts: 2
‎30-07-2021 11:25 AM

Thanks for your help! 

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Re: Activate membership

The Legend
Posts: 16,534
‎30-07-2021 11:29 AM

Just to be clear - does it tell you that you have no credit when you try to make ANY calls or just to specific numbers?

If the latter then what sort of number?

Remember that membership covers calls to Irish mobiles and landlines but not other numbers which may need cash credit to pay for such calls.


I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.
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