Account problem

[JenniferS0476]

Hello,
I received my 48 sim and activated it. I ported in my gomo number and have received a text that portin was successful. But in my account it is stuck on retrieving account details and I cant buy a plan so I have no service. Its been like that for 45 minutes. I can only receive calls and texts.

[dalyer]

Are you using the app or the website to log into your account?

Maybe try the app instead of the website or vice versa to see if that makes any difference. 

The website link is here: 

• https://48.ie/my48

If the problem persists and you still can't buy a plan then you'll need to contact 48 support for further assistance.

What exactly do you mean by "I have no service"?

If you can receive calls and texts then you do have some service - i.e. connection to the 48 network - i.e. signal bars, the ability to receive calls and texts, and presumably the ability to use the Introductory free 1GB of 4G mobile data if your APN settings are configured correctly?

• https://community.48.ie/t5/The-Knowledge-Base/Data-APN-Settings-i-e-Internet-amp-MMS-Settings/ta-p/5...

If you need to contact 48 support then see the links in my signature below.