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Account confusion after using same email for 3 SIMs

FrankK1257
Newcomer

I recently signed my son and daughter yup to 48 I used my own email as they were under 16 now I just signed up to 48 paid my plan and my sons details are coming up on my profile should I just change them help!!!!

1 REPLY 1

dalyer
The Legend
The Legend

On 48 every SIM requires a separate account/login and thus a separate email address and password.

There is no facility for managing multiple accounts/SIMs via a single login. 

I don't really understand the situation that you seem to find yourself in but you should've used different email addresses for each user/SIM/account/login. 

Maybe you can clarify the exact steps that you took to sign up for your own 48 SIM/account and then subsequently the two others?

If you used the same email address for all three then I wouldn't be surprised if only one of the SIMs was actually working now and you may have lost other numbers along the way.

But you'll probably need to contact 48 support to figure this out.

See the links in my signature below.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.