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why do i have no internet coverage in france?

Anon
Not applicable

‎16-06-2016 12:11 PM

Hello, i have got into Bordeaux and am not able to access internet although i have paid for add-on's just incase i need them. my phone is xiomi make

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4 REPLIES 4

dalyer
The Legend
The Legend

‎16-06-2016 12:24 PM - edited ‎16-06-2016 12:25 PM

48 don't support data roaming abroad at all.

When abroad you can only access the internet through wifi where available.

There are no roaming data add-ons.

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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Anon
Not applicable
In response to dalyer

‎16-06-2016 05:19 PM

oh ok i didnt realise this at all, i am also having difficulty with a lot of the wi-fi . connecting to it. I have manage in a couple of places but mainly even the open wi-fi other people can log on to i cannot
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dalyer
The Legend
The Legend
In response to Anon

‎16-06-2016 05:24 PM - edited ‎16-06-2016 05:25 PM

Wifi problems have nothing to do with 48 or the local carrier when roaming abroad.

If you have problems connecting to open wifi hotspots that others can use then it's an issue with your phone/software/configuration.

Are you sure that you have wifi enabled?!

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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dalyer
The Legend
The Legend
In response to dalyer

‎17-06-2016 05:05 PM

Did that help at all?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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