i can not call or use the iternet data

[NadiaG1112]

i am unable to use my internet data and call while i was tapped up 30 euro as credit. i am also unable to auto renew for payment when i active the buttoon from off to on when i back to previous page it shown deactive again. 
how can i call directly to 48! 

[dalyer]

When were calls and mobile data working ok last? 

What changed in the meantime?

What happens when you try to make a call? 

Any error messages?

Can you receive calls and send/receive texts? 

Do you have an active membership plan in order to use outgoing services?

Cash credit doesn't help on that front if your €30 is cash credit on your account. 

• https://community.48.ie/t5/The-Knowledge-Base/All-About-Plans-and-Payments/ta-p/53105

Are your APN settings configured correctly for mobile data to work? 

• https://community.48.ie/t5/The-Knowledge-Base/Data-APN-Settings-i-e-Internet-amp-MMS-Settings/ta-p/5...

If you can't get auto-renewal to work then you'll need to contact 48 support for assistance. 

To contact them see the links in my signature below.