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data usage not accurate

Newcomer
Posts: 1
‎05-01-2021 08:05 PM
ow can I have gone through 99 gigs of data, on old plan I never went over 4 gigs of data..also does not match the usage on my phone that tracks data usage.
Posted from Mozilla Firefox for Android
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Re: data usage not accurate

The Legend
Posts: 15,975
‎05-01-2021 08:10 PM
You should contact 48 support and ask them about this given that your normal usage and presumably the usage recorded by your phone are way less than 99GB.
Sounds like a mistake on the 48 side.

Hope this helps.

I am not a 48 employee so if you need to contact 48 support then please see here.
Posted from Generic Android 2.0
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Re: data usage not accurate

Newcomer
Posts: 1
‎06-01-2021 03:02 PM
Hello recently got 48 membership it’s just internet is not working on my I phone I don’t know if it’s the coverage or my iPhone settings
Posted from Apple iPhone
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Re: data usage not accurate

The Legend
Posts: 15,975
‎06-01-2021 03:05 PM

Did you configure your internet settings?

 

https://community.48months.ie/t5/Other-Help/Internet-not-working-on-HUAWEI-ASCEND-g6-u10/m-p/34493#M...

 

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then please see here.
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