You won't get to talk to anyone.
All 48 support is done online.
See the links in my signature below.
What exactly do you mean by "renual"?
Do you mean monthly membership plan renewal?
What happens/goes wrong when you try to buy a membership plan?
Any error messages?
When were you last able to successfully buy a membership plan on 48?
Is your payment card still valid, not frozen via your online banking, and there are sufficient funds in the account if it's a debit card?
If you need to contact 48 support about this then see the links in my signature below.
