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Roaming

gnoone
Newcomer

‎05-07-2019 09:28 PM

Hi I am going to France next week. I am on the Don membership, due to run out in August. What is my best option for roaming. Thank you.
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5 REPLIES 5

dalyer
The Legend
The Legend

‎05-07-2019 10:47 PM

EU roaming only works on Guido.
Your best bet is to contact 48 support and ask them if they can terminate your Don membership prematurely so that you can buy a Guido allowing you to use services while abroad.
You also seem to be using an iPhone in which case this issue due to the stupid way that Apple do things might be relevant:

https://community.48months.ie/t5/Most-Popular-Questions/iPhone-abroad-issue/td-p/36862

Hope this helps.
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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dalyer
The Legend
The Legend

‎06-07-2019 09:16 AM

Did that help at all @gnoone?
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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gnoone
Newcomer

‎06-07-2019 10:19 PM

Sorry about the delay I was working. I can’t contact support at this time so the site says.
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dalyer
The Legend
The Legend

‎07-07-2019 12:29 AM

How are you trying to contact 48 support?
What is the exact error message?
If necessary email support@48months.zendesk.com

Hope this helps.
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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gnoone
Newcomer

‎07-07-2019 06:09 AM

I’ll try email so, thanks v much.
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