Roaming in Italy - unable to access mobile data

[DeirdreA9899]

I am currently abroad In Italy. I have iPhone 13 and I have data roaming, mobile data on, it says LTE, I have sim application set to international. I am not picking up any signal to access the internet unless I am connected to Wi-Fi. I maintain this is a company issue as all details on my iPhone are on. Does any one have any suggestion or advice on how to get this working please? I can’t get though to an agent with 48.ie thanks in advance.

[dalyer]

Do you have a connection to a local network?

Do calls and texts work ok?

What are your APN settings?

If you need to contact 48 support about this then see the links in my signature below.

[KieranD8279]

I am quite elderly, have just recently joined 48 and a currently roaming in Italy through WINDTRE on an Android. I have been able to make and receive calls to other Italian phones. However, I do not seem to have data, like updates to RTE.ie. Is there a way around this as I don't like piggybacking friend's Wi-Fi. Can you help me? I have changed my Access Point Names to Name 48 Internet APN 48 months liffeytelecom.com

[dalyer]

Was mobile data working OK back in Ireland?

What are all of your APN settings - not just the ones that you posted?

Do they match the ones here?

• https://community.48.ie/t5/The-Newsroom/APN-Settings-step-by-step-guide-for-50048/m-p/60689

Unfortunately many people still seem to have problems when trying to use roaming services for some reason and nobody from 48 has ever explained why or provided a guaranteed fix.

As such, the usual generic advice for roaming issues applies...

If your SIM predates January 2023 then maybe get a replacement in case it helps with roaming issues: 

• https://48.ie/help/sim-replacement

It may be worthwhile reviewing these two threads in case any of the suggestions help to avoid roaming problems:

• https://community.48.ie/t5/The-Knowledge-Base/The-Roaming-Troubleshooting-Guide/ta-p/52179
• https://community.48.ie/t5/Internet/How-to-fix-no-network-service-when-roaming/m-p/56352

If you still have problems then you'll probably need to contact 48 support for further assistance.

See the links in my signature below.

[ksk]

After several trips to France and Italy where I had great difficulty getting my 48 sim to work, I went to Italy start of October expecting the usual problems. I was relieved to find everything worked at arrival at the airport no issues, so thank you 48 😊. I have a 5g capable android phone with 2 Sims, 1 old and 1 new, both on 4g and both worked.