Roaming abroad didn't work in Spain

[LouiseC9197]

I am the parent of the owner of the 48 phone number. We could not get my son's roaming to work in Spain. We tried to resolve with the faq and video but there is no 48 sim menu on my son's phone.
How can we fix this as we are going abroad again and he needs access to his phone. Thank you

[dalyer]

Unfortunately many people still seem to have problems with roaming abroad on 48 for some reason.

If your SIM predates January 2023 then a replacement may mitigate or eliminate roaming problems: 

• https://48.ie/help/sim-replacement

It may be worthwhile reviewing these two threads in case any of the suggestions help to avoid roaming problems:

• https://community.48.ie/t5/The-Knowledge-Base/The-Roaming-Troubleshooting-Guide/ta-p/52179
• https://community.48.ie/t5/Internet/How-to-fix-no-network-service-when-roaming/m-p/56352

If you have returned to Ireland from roaming abroad and are having problems using the 48 network/calls/texts/mobile data then see this key post, in particular the section titled "Returned Home?":

• https://community.48.ie/t5/The-Knowledge-Base/The-Roaming-Troubleshooting-Guide/ta-p/52179

If you still have problems then you'll probably need to contact 48 support for further assistance.

[LouiseC9197]

Thank you very much I will try a replacement SIM