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On 5G plan but only getting 3G

JasonR2913
Newcomer

‎09-06-2025 10:08 PM - last edited on ‎09-06-2025 10:59 PM by The Legend

I’m on a 5G plan, why do I only have 3G

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dalyer
The Legend
The Legend

‎09-06-2025 10:58 PM - edited ‎09-06-2025 10:59 PM

Is your phone 5G capable? 

What is telling you that you're only getting 3G?

Are your APN settings configured correctly? 

If you need to contact 48 support about this then see the links in my signature below.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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