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No web service

MorganO6210
Newcomer

Hey, I haven't had service for the last few days other then when I can get wifi. Did all the usual troubleshooting, but no change. Had hoped it would return as suddenly as it was lost. Anyone else experienced this recently? 

1 REPLY 1

dalyer
The Legend
The Legend

I presume by "no web service" you mean that mobile data isn't working for you?

Do calls and texts work ok?

Do you have an active membership and a non-zero data balance?

Could you have used up your data allowance?

If so then you'll need to buy a data add-on or use Flexi Data to get more data to use for the remainder of the membership month:

Maybe try getting the APN settings afresh?

Text "APN" to 50048 and follow the instructions:

If that doesn't help then you'll probably need to contact 48 support for further assistance.

See the link in my signature below or email them at support@48months.zendesk.com


I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.