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No 5G?

JohnJ7679
Newcomer

yesterday

I moved over from Eir had full 5G coverage since moving to 48 Mobile my phone has been stuck in 4G

is this a known issue ? 5G is enabled on my phone not sure if this is a known problem with 48 I am in a 5G area. Thanks 

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dalyer
The Legend
The Legend

yesterday - last edited yesterday

Are you using the free introductory 1GB of mobile data to try things out or have you bought a monthly membership plan? 

The free 1GB allowance is 4G only which isn't really made clear anywhere as far as I know.

If you have an active monthly membership plan and are only getting 4G then are your APN settings configured correctly?

If they are and you're still stuck on 4G then you'll probably need to contact 48 support for further assistance.

See the links in my signature below.

I am not a 48 employee - if you need to contact 48 support you can do so by chat or email ([email protected]).
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