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My iPhone not allowing me make or receive phone calls why

PaulineM2165
Newcomer
Hi my iPhone with plan 48 not making or receiving calls why?
1 REPLY 1

dalyer
The Legend
The Legend

When was it working ok last? 

Do you have a connection to the 48 network - i.e. signal bars?

If not then what happens if you do a manual search for networks?

Can you see and connect to 48?

If not then what happens? 

Any error messages?

Assuming that you do have a connection to the 48 network...

What happens when you try to make a call?

What happens at the caller's end when they try to call you?

Any error messages? 

Do you have an active membership plan? 

Can you send/receive texts? 

Is mobile data working for you? 

Is your phone unlocked for use on any network?

If you need to contact 48 support about this then see the links in my signature below.

I am not a 48 employee - if you need to contact 48 support you can do so by chat or email ([email protected]).