30-11-2017 12:03 PM
im having trouble with my internet when im out. it works fine when i leave home in the mornings but when i go somewhere and connect to the wifi, i find to have no internet after i disconnect from it. it usually comes back when im not in the area for example when im 10km or so away from the location i was in. whats this being caused by and can it be fixed? thanks
30-11-2017 12:07 PM - edited 30-11-2017 12:08 PM
Make sure that your internet settings are configured correctly:
http://community.48months.ie/t5/The-Knowledgebase/My-Internet-is-not-working/ta-p/45928
If they are and you still have problems then you'll probably have to contact 48 support for more assistance - option 3 or the chat option here:
http://www.48months.ie/help#ask-a-48-agent
To be honest I find 48 internet connectivity pretty hit and miss around Dublin unfortunately.
E.g. streaming music while on the move it often drops out, sometimes for extended periods of time...
Hope this helps.
30-11-2017 06:38 PM
30-11-2017 09:21 PM
30-11-2017 09:50 PM
Are calls and texts working?
Do you have any data allowance left?
Are your internet settings still correct?
http://community.48months.ie/t5/The-Knowledgebase/My-Internet-is-not-working/ta-p/45928
Hope this helps.
30-11-2017 10:01 PM
30-11-2017 10:07 PM
You didn't answer my question about calls and texts.
30-11-2017 10:11 PM
30-11-2017 10:18 PM
Delete any APNs that you have configured and follow the instructions that I linked to above to configure your internet settings from scratch.
Thise instructions work for all phones.
If it still doesn't work then double check because you have most likely not followed the instructions correctly.
Hope this helps.
30-11-2017 10:24 PM
Oh - and make sure to switch off and on again after reconfiguring.