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Internet so slow

Newcomer
Posts: 2
‎25-10-2020 03:30 PM
My internet is so slow that it won’t load a song on Spotify, while listening to a song it won’t stream fast enough to carry on. On chrome it says no internet connection at times serious disappointing, did not think in 2020 there would be a problem with internet so wonder there giving 100gbs free I haven’t even been able to claim a full gb on this network nearly a week!!! Would not recommend this network to anyone even if there were giving it away for free, I suppose in this case you get what you pay for! Im in Dublin anyone else having this problem or can help please? Giving it till the month is up before I change
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Re: Internet so slow

The Legend
Posts: 15,826
‎25-10-2020 03:41 PM
Are you sure that your internet settings are configured correctly?

https://community.48.ie/t5/Other-Help/Internet-not-working-on-HUAWEI-ASCEND-g6-u10/m-p/34493#M12560

If they are then you'll need to contact 48 support to ask them if they can address this.

Hope this helps.

I am not a 48 employee so if you need to contact 48 support then please see here.
Posted from Generic Android 2.0
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Re: Internet so slow

The Legend
Posts: 15,826
‎25-10-2020 03:48 PM
For what it's worth I just did a speed test with the Ookla speed test app and get c. 10Mbps down and up indoors in Dublin 7 right now.

I am not a 48 employee so if you need to contact 48 support then please see here.
Posted from Generic Android 2.0
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Re: Internet so slow

Newcomer
Posts: 2
‎28-10-2020 12:00 AM
Thanks Dalyer I clicked the link to your help with the huawei just needed to add the apn. Speedtest getting 3-6mbps down and 2 up so there’s an improvement not great but at least it’s working.
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Re: Internet so slow

Newcomer
Posts: 1
‎18-11-2020 04:04 PM
Hi
I need help as my internet is very slow and I haven't watch videos or make video calls at times the internet will disconnect itself so please if there is any solutions. Thanks
Posted from Generic Android 2.0
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Re: Internet so slow

The Legend
Posts: 15,826
‎18-11-2020 05:36 PM
Delete your APN and configure it from scratch using these instructions.

https://community.48.ie/t5/Other-Help/Internet-not-working-on-HUAWEI-ASCEND-g6-u10/m-p/34493#M12560

If you still have problems then you'll have to contact 48 support.

Hope this helps.

I am not a 48 employee so if you need to contact 48 support then please see here.
Posted from Generic Android 2.0
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