Internet so slow

[KerryleeJ5754]

My internet is so slow that it won’t load a song on Spotify, while listening to a song it won’t stream fast enough to carry on. On chrome it says no internet connection at times serious disappointing, did not think in 2020 there would be a problem with internet so wonder there giving 100gbs free I haven’t even been able to claim a full gb on this network nearly a week!!! Would not recommend this network to anyone even if there were giving it away for free, I suppose in this case you get what you pay for! Im in Dublin anyone else having this problem or can help please? Giving it till the month is up before I change

[dalyer]

Are you sure that your internet settings are configured correctly?

https://community.48.ie/t5/Other-Help/Internet-not-working-on-HUAWEI-ASCEND-g6-u10/m-p/34493#M12560

If they are then you'll need to contact 48 support to ask them if they can address this.

Hope this helps.

[dalyer]

For what it's worth I just did a speed test with the Ookla speed test app and get c. 10Mbps down and up indoors in Dublin 7 right now.

[KerryleeJ5754]

Thanks Dalyer I clicked the link to your help with the huawei just needed to add the apn. Speedtest getting 3-6mbps down and 2 up so there’s an improvement not great but at least it’s working.

[JamesK8760]

Hi
I need help as my internet is very slow and I haven't watch videos or make video calls at times the internet will disconnect itself so please if there is any solutions. Thanks

[dalyer]

Delete your APN and configure it from scratch using these instructions.

https://community.48.ie/t5/Other-Help/Internet-not-working-on-HUAWEI-ASCEND-g6-u10/m-p/34493#M12560

If you still have problems then you'll have to contact 48 support.

Hope this helps.