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Changed bank card but no data

FabianG6383
Newcomer

‎19-12-2023 09:44 PM - last edited on ‎19-12-2023 11:13 PM by The Legend

Dear:sir&madam
I just informed you that my bank card changed .i did setup new bank car for further payment.but my phone stil not get data yet
Thank you for your help

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1 REPLY 1

dalyer
The Legend
The Legend

‎19-12-2023 10:33 PM - edited ‎19-12-2023 10:40 PM

Did you register your new card details here?

Did you enable membership auto-renewal?

If you don't have a current membership plan then just buy one manually and then auto-renew will kick in next time:

Your My48 account Dashboard will tell you whether or not you have an active membership plan:

For data to work you need to configure your APN settings correctly:

If you need to contact 48 support about this then see the link in my signature below or email them at support@48months.zendesk.com

They don't generally respond to or act on posts here on the Community Forum so your request to them above will probably not elicit any action on their part.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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