Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Card Payment

BernadetteG7009
Newcomer

5 hours ago

Hello my PUK code is 60749325. I recently changed my card details to my credit card. Payment was due today and unfortunately the Internet has no connect and the payment has not come out of the card. Can you please support me with this issue.
0 Likes
2 REPLIES 2

dalyer
The Legend
The Legend

4 hours ago

You'll need to contact 48 support about this. 

They don't generally monitor or respond to posts here on the Community Forum.

And nobody here on the Community Forum will have visibility into your account to assist with this issue. 

To contact 48 support see the links in my signature below.

I am not a 48 employee - if you need to contact 48 support you can do so by chat or email ([email protected]).
0 Likes

dalyer
The Legend
The Legend
In response to dalyer

4 hours ago

BTW what happens if you try to manually buy your new plan with your new card? 

Any error messages? 

If you had auto-renewal enabled and it failed with your old card and you needed to update your registered payment card details then you'll have to buy the next plan manually anyway before auto-renewal kicks in again from next month. 

When auto-renewal fails like this it never retries again with the old or new card until a new plan has been bought manually. 

If you need to contact 48 support about this then see the links in my signature below.

I am not a 48 employee - if you need to contact 48 support you can do so by chat or email ([email protected]).
0 Likes
Related Content