5G not working

[DiarmaidH8600]

Hi. I paid for the 5g monthly subscription but cannot access 5g on my phone.

[dalyer]

What make and model of phone is it? 

Is it 5G enabled? 

If it's a Google Pixel then 5G probably won't work due to the fact that Google don't whitelist 48/Liffey Telecom for 5G access. 

• https://community.48.ie/t5/forums/searchpage/tab/message?advanced=false&allow_punctuation=false&q=Go...

Did 4G mobile data work before now? 

Did you configure your APN settings correctly? 

Text "APN" to 50048 and follow the instructions here to ensure that they are configured correctly:

• https://community.48.ie/t5/The-Newsroom/APN-Settings-step-by-step-guide-for-50048/m-p/60689

Are calls and texts working ok?

If you need to contact 48 support about this then see the links in my signature below.