5G Connectivity Issue in Cavangarden, Ballyshannon

[JijoM8779]

Subject: 5G Connectivity Issue in Cavangarden, Ballyshanno

Dear Community

Since yesterday, I am no longer able to access 5G in the Cavangarden area of Ballyshannon, despite having received a stable 5G connection previously. I rely on this network and would greatly appreciate any assistance or suggestions to resolve this issue.

Thank you for your support.

[dalyer]

Are calls and texts working OK?

Are you getting any mobile data connection at all? E.g. 4G instead of 5G?

Could there be a local outage due to storm Bert perhaps?

Although I can't see any general outages reported in that area here:

• https://downdetector.ie/status/48/map/
• https://downdetector.ie/status/3/map/

Have you tried deleting your APN and configuring it from scratch to see if that makles any difference?

Text "APN" to 50048 and follow the instructions here to do this:

• https://community.48.ie/t5/The-Newsroom/APN-Settings-step-by-step-guide-for-50048/m-p/60689

What make and model of phone is it?

Some or all 5G enabled Google Pixel phones can't get 5G on 48 due to the fact that Google don't whitelist 48/Liffey Telecom for 5G connectivity:

• https://community.48.ie/t5/forums/searchpage/tab/message?advanced=false&allow_punctuation=false&q=pi...

If necessary you should contact 48 support for further assistance.

See the links in my signature below.