48 No Service available in Italy on 5G iPhone

[williamoc]

This post is for other users of this forum as I don't expect to get any solution from 48 on this issue.

I am travelling in Italy for a few months with two phones that both 48 sims in them. Both phones are

• iPhone 13 Pro Max: iOS 15.3.1
• iPhone 12 Pro: iOS 15.3.1

Both these phones are 5G enabled handsets. When roaming in Europe with 48, 3G is the only network that should be available. So choosing a preferred network of 4G/LTE or 5G should not be used and instead 3G selected.

In Italy however, the phone carriers only advertise 5G On, 5G Auto and 4G as preferred network choices on 5G enabled iPhones. This means it is not possible to select 3G as the preferred carrier when you have selected the International Roaming profile from the SIM Applications settings screen in Mobile Data Settings.

If you have a different expierence with roaming in Italy, please reply to this thread. Otherwise I hope this thread helps prevent anyone from wasting time troubleshooting or chatting to 48 support only to go around in circles. 

[AaronS6679]

You can also go into Settings - Mobile Service - Network Selection - Turn off Automatic and pick between the different networks that are available for roaming, another one might work instead of leaving it pick one automatically. As Dalyer has said 48 roaming should work on 4G and 5G also now.