Hi,

I hope you're doing well.

I have a question: I'm trying to move my number from Tesco, but I can't find my account number. I've contacted their customer service (3 times), and they provided me with 2 IDs: one is my contract ID, which is like "CONTR01xxxxxx" and the other one is my customer number, like "1.1yyyyyyy".

I have tried several times to move my number, but as 48 form only allows numbers, I can't find what is expected...

I tried to keep only the digits of my contract ID (01xxxxxx), removing the leading 0 of it (1xxxxxx), the customer number without the . (11yyyyyy) and the customer number without the initial 1. (1yyyyyy), it was always rejected.

Anyone would know what is expected?

Thanks