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Unable to purchase plan

davie11
Newcomer

Hi all. I swapped over to 48 yesterday and ported my number across. I am able to receive calls and texts so the sim is working. However I am unable to purchase a plan or top up so I am unable to make calls. I have contacted customer care and they raised a ticket and have advised it can take 7 to 10 days for the technical team to look into the issue. Has anyone experienced this before?? 

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