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Not taking credit balance and charging card

NiallC3804
Newcomer

‎10-02-2021 10:08 AM - edited ‎10-02-2021 10:08 AM

Hi

 

I topped up 50 EUR at xmas but 48 keeps charging my credit card and not taking the prepaid balance. Support chat button is never available

 

ANy way to make sure it takes only the credit ? 

2 people had this problem.
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