I activated my 48 sim last Thursday. My number was ported over on Monday.

Since then however I have had intermittent problems sending/receiving sms texts. I have been onto the live chat every day since Monday. The problem is nearly resolved but I am not able to receive service messages (ie, from google, whatsapp, bank etc...).

I was told twice today to factory reset my phone on live chat and the problem would resolve. It hasn't. I'm now locked out of most of my accounts as my google has 2 step verification. 2nd step being a text message (that i cannot receive). I dont have a laptop, I'm typing this on my TV.

Has anyone any idea how to get this working? Ive tried the message centre etc, and it's all setup as intended. My phone is a cubot note 20. I also have huawei P20 and it is the exact same behavior.

Kind regards,

Darren