There's usually a simple explanation for most problems. We’re pretty confident that if you check below, you'll understand what's happening with your calls and texts.
BOUGHT A PLAN BUT CAN’T CALL OR TEXT.
- Has your plan expired yet?
- If you’ve bought a new plan and you’re not able to call or text, chances are your old plan hasn’t expired yet.
- Your new plan will only kick in once your current plan expires.
- You can check out when that will be, here. Look under the Plan tab on the right-hand side.
Note: When you buy a plan, it runs for a full month. Even if you use everything up, it still runs for a full month. If you buy another plan, it will not start immediately. It gets queued and will only start when the current plan runs out.
- Has your account been suspended?
- 48 have a fair usage policy. If you’re in breach of this policy, then your plan might be suspended.
- You should have received plenty of warning via email about this from 48 Customer Care.
- Suspended: Ouch! It can't be lifted until your current plan is up.
- Not suspended: Time to troubleshoot further! Refer to one of these articles depending on the issue:
- Signal Issues
- Messaging Issues
- Has your plan been processed?
When you check your 48 account, here, can you see that you have a valid plan, or do you see that it is still “processing”?
- If it hasn’t been too long, it's best to leave it for a little while.
- If you’re waiting for more than a couple of hours, then it’s best to get on to 48 Customer Care, here.
ACTIVATED THE NEW SIM BUT CAN’T CALL OR TEXT.
- The first thing to check is that you have activated the SIM against the correct account. You can check this when you log into My48 here.
- Check the mobile number displayed at the top of the page.
- Next, you need to check that you have an active plan. Your calls and texts won’t work until you have bought your plan. Find out more about how to buy your plan.
- If it’s the correct mobile number and you have an active plan, then refer to one of these articles depending on the issue:
- Signal Issues
- Messaging Issues
CALLS & TEXTS SUDDENLY NOT WORKING.
- Have you used up all your minutes and texts?
On some of our plans, you will get a limited amount of calls and text to use.
Check your allowance via your online account here.
If it’s all used up, you can buy one of our nifty little add-ons for more minutes or texts on the Buy stuff page to keep you going until your next plan.
- What number are you calling?
It might be that you are attempting to call a number that is not included in your free minutes.
Only Irish mobile and landline numbers are included in your plan allowance. For example, calls
& texts to international numbers are NOT included in your plan. You need to have extra top-up credit
available to call these numbers. Click here for numbers that require credit.
- Got any warnings from 48 Customer Care about fair usage?
- 48 have a fair usage policy. If you’re in breach of this policy, then your plan might be suspended.
- You should have received plenty of warning via email about this from 48 Customer Care.
- Suspended: Ouch! It can't be lifted until your current plan is up.
- Not suspended: Time to troubleshoot further! Refer to one of these articles depending on the issue:
- Signal Issues
- Messaging Issues
