[Resolved] Problem with outgoing calls, 27th September 2013

[care_crew]

I have to apologise for this.  We are having a bit of a problem at the minute meaning outoging calls will be unavailable right now..

We have people working hard on this as we speak and hope to have better news for you soon. 

I can’t give an exact time but we usually get these types of things fixed within a few hours.

Hang in there and we really hope this will be all sorted soon. 

If your urgently need to contact someone who is not on 48 then you can send them a "Call Me" message.  Just text your friend's number to 50148 (free of charge).

Your friend will then receive a “hey, call me” message from your phone.

The text will appear from your mobile number, not 50148, so they’ll know if is from you.

Updates will be posted here as we get them.

Updates:

27/09/13: 18:45 - We are still working on this.  We have the engineers on site who are troubleshooting and are hopeful of a resolution soon.  I will have a further update shortly after 7pm.

27/09/13: 19:25 - Sorry no good news yet.  We will have a further update shortly after 8pm.

27/09/13: 20:07 - We have made a bit of progress.  People have been reporting that calls are working intermittently now.  So one in 5 or 6 tries will work.  We still have engineers on site and expect good news shortly.  We will have a further update shortly after 8.30pm.

27/09/13: 20:45 Sorry for the wait but we have some good news at last.  Calls and texts are back up and running again.  Check it out and if you have any problems contact the care crew.  

[gracegainey]

Any update guys? Mine hasnt been woking for over 2 hours now. 😕

[pat]

You should have sent people a text, so we wouldn't be scratching out heads wondering what was up.

[Admin48]

That's a good idea, pat, we'll see if that's possible. We don't have an update for you, yet. You'll have to hang in there a little while longer, very sorry about that!

[pat]

"That's a good idea, pat, we'll see if that's possible. We don't have an update for you, yet. You'll have to hang in there a little while longer, very sorry about that!"

Denise, I get texts from companies I never even gave my number to, so I'd say it should be possible to send a text to all your customers, seeing as you have our numbers. Should even be a bit easier seeing as you are a phone company. If you can't figure it out get back to me, I can pass you on to companies who have group texting figured out, they might let you know how it is done.

Regards

Patrick

[dalyer]

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@pat wrote:

"That's a good idea, pat, we'll see if that's possible. We don't have an update for you, yet. You'll have to hang in there a little while longer, very sorry about that!"

Denise, I get texts from companies I never even gave my number to, so I'd say it should be possible to send a text to all your customers, seeing as you have our numbers. Should even be a bit easier seeing as you are a phone company. If you can't figure it out get back to me, I can pass you on to companies who have group texting figured out, they might let you know how it is done.

Regards

Patrick

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That did make me laugh (sorry Denise) after a frustrating evening on 48. Network failed at a very bad time for me personally but I'm sure I'm not alone. Call Me texts are fine - except when they go to somebody else on 48 who can't call back.  Thanks to the kind taxi driver who let me borrow his phone to make an important call this evening.

[kilogram95]

Is this going to be a regular occurance?

[Anon]

This is ridiculous. If it needed to come down for some testing, we should have been warned and if it was some sort of error that wasn't predetermined, we should have been texted straight away...

[callum_bo]

Just joined the network last week, this is a joke. When is it going to be fixed?

[navi]

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@callum_bo wrote:
Just joined the network last week, this is a joke. When is it going to be fixed?

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It's my second day on 48. This does not inspire confidence in the network.