[Resolved] Issue with all network services, 19th December

[techie_kev]

We are currently experiencing a major outage across our network resulting in the failure of calls, texts and data. The previous issues affecting our website have now been resolved.

We are very sorry for the inconvenience; this issue is being given the highest priority with our service providers to get this resolved as soon as possible.  We will continue to provide updates here on the Community.

Latest update – 20/12/13 @ 09:21

Calls, text and data are now back to normal and we will continue to monitor the services across the network throughout the day. Services began to return last night from approx 1:30am.

Your phone should automatically re-connect to the network.  However, your handset may need to re-register itself on our network and the best way to achieve this is to turn your phone off and turn it on again.  In some cases, you will need to search for networks manually, find 48 and then connect to it.

We will in touch later in the day with more information on the issues last night.

Previous updates:

(click on "more info")

More Info

20/12/13 @ 02:10

We are now seeing all services returning across the network, however it may take some time to update to all of our customers.

Your handset may need to re-register itself on our network and the best way to achieve this is to turn your phone off and turn it on again.  In some cases, you will need to search for networks manually, find 48 and then connect to it.

Thank you for your patience this evening and sorry for the inconvenience caused by this outage. We will be continuing to closely monitor the network throughout the night.  Our focus will now be on establishing the root cause of this issue and putting steps in place to ensure it does not happen again. We will keep you updated on this through the Community.

20/12/13 @ 01:27

We are seeing some connections back on the network, but these have been intermittent. The process that our engineers are now working through may take some time to complete and they will be continuing to work on this throughout the night.  We will be monitoring the progress of these changes and will provide a further update to you before 8:00am.

20/12/13 @ 00:30

Our engineers are continuing to work on a number of fixes to restore service across the network.  There are a number of steps required in this process as it takes some time to bring the service fully back.

We know you are very frustrated with this, and so are we, and we would like to apologise for the inconvenience this outage has caused.   Our focus is now on getting service restored tonight and will we update you on the cause of these issues following a thorough investigation when service is restored.

We will have a further update for you just after 1am.

19/12/13 @ 22:25

We are still experiencing issues getting full service restored.  Every available resource is working hard to get service back as soon as possible.

19/12/13 @ 21:20

As we mentioned in our previous update we are seeing some calls, texts and data being successful on the network.  However, the return to full service for everyone is taking longer than we had anticipated.  Our engineers are working hard to speed up this process and get your service back as soon as possible.

19/12/13 @ 20:23

We are now seeing services returning for a number of customers.  You may need to restart your phone to ensure that your phone reconnects to the network completely.

All website services are now working again. 

19/12/13 @ 19:28

Our engineers are on site and we have given this the highest possible priority.  We will have some updates and timeframes shortly and we will post them here as soon as they are available.

[mooneyman007]

48 network this is not acceptable, this is the fourth time in as many months, i nearly lost my job tonight as i rely on my phone for work, i would not mind if yous would give some sort of compensation but no.. in the four times not once..if i dont recive some form of compensation i will go bk to my old network whom actully reward you every now and again just for being a customer...................

[vsettomini]

Uff, I was worried I would have to ask for a new sim!!! Or, in the beginning, that it was my phone fault!

[Anon]

is everyones sim down too? my contacts seem to have disappeared

[Anon]

Cowboys ted...fekin cowboys...

Some joke like you's are a useless network...ye let things go on for hours before there resolved...

Sure it's grand...we only renew our membership every month, sure what would we want to receive calls or texts for, or make them on that note!

[Anon]

Still the same ?? after 8hrs ? WTF !! Go and learn from the kids, techies...

[stephfitz]

Just brought my mam home from hospital and need my phone throughout the night.  Please please, any updates as to when you guys think the network will be back up and running.  Realistically?

[Anon]

this is a joke whats the problem

[Anon]

This is crazy,, yet again left without a phone all day!!!! Think it's time to move on.......!

[bobert_94]

i know the network is done for calling and sending text messages, but should the receptio bars be gone also? cause i have none whatsoever please tell me anyone?

[haines1995]

Lads I'd better be waking up to full service tomorrow morning , that will be 15 hours since my phone went fair is fair!