[Resolved] Issue with all network services, 19th December

[techie_kev]

We are currently experiencing a major outage across our network resulting in the failure of calls, texts and data. The previous issues affecting our website have now been resolved.

We are very sorry for the inconvenience; this issue is being given the highest priority with our service providers to get this resolved as soon as possible.  We will continue to provide updates here on the Community.

Latest update – 20/12/13 @ 09:21

Calls, text and data are now back to normal and we will continue to monitor the services across the network throughout the day. Services began to return last night from approx 1:30am.

Your phone should automatically re-connect to the network.  However, your handset may need to re-register itself on our network and the best way to achieve this is to turn your phone off and turn it on again.  In some cases, you will need to search for networks manually, find 48 and then connect to it.

We will in touch later in the day with more information on the issues last night.

Previous updates:

(click on "more info")

More Info

20/12/13 @ 02:10

We are now seeing all services returning across the network, however it may take some time to update to all of our customers.

Your handset may need to re-register itself on our network and the best way to achieve this is to turn your phone off and turn it on again.  In some cases, you will need to search for networks manually, find 48 and then connect to it.

Thank you for your patience this evening and sorry for the inconvenience caused by this outage. We will be continuing to closely monitor the network throughout the night.  Our focus will now be on establishing the root cause of this issue and putting steps in place to ensure it does not happen again. We will keep you updated on this through the Community.

20/12/13 @ 01:27

We are seeing some connections back on the network, but these have been intermittent. The process that our engineers are now working through may take some time to complete and they will be continuing to work on this throughout the night.  We will be monitoring the progress of these changes and will provide a further update to you before 8:00am.

20/12/13 @ 00:30

Our engineers are continuing to work on a number of fixes to restore service across the network.  There are a number of steps required in this process as it takes some time to bring the service fully back.

We know you are very frustrated with this, and so are we, and we would like to apologise for the inconvenience this outage has caused.   Our focus is now on getting service restored tonight and will we update you on the cause of these issues following a thorough investigation when service is restored.

We will have a further update for you just after 1am.

19/12/13 @ 22:25

We are still experiencing issues getting full service restored.  Every available resource is working hard to get service back as soon as possible.

19/12/13 @ 21:20

As we mentioned in our previous update we are seeing some calls, texts and data being successful on the network.  However, the return to full service for everyone is taking longer than we had anticipated.  Our engineers are working hard to speed up this process and get your service back as soon as possible.

19/12/13 @ 20:23

We are now seeing services returning for a number of customers.  You may need to restart your phone to ensure that your phone reconnects to the network completely.

All website services are now working again. 

19/12/13 @ 19:28

Our engineers are on site and we have given this the highest possible priority.  We will have some updates and timeframes shortly and we will post them here as soon as they are available.

[janapple]

Ah here, This is a bit ridiculous. I know you's are trying your best and all, but last time this happened, the hours lost were not given back. At leaset send a text out to everyone when service has returned and apologise profusely!!

[Anon]

Totally unacceptable for this to happen yet again.The last time this happened, I missed an important call that led to a 6 hour trip being taken to attend a cancelled appointment.

Very unsatisfactory - a rather critical period for me over the next 24 hours and I need to be contactable. If this is not rectified by tonight I'll be switching networks immediately. Ridiculous 

[techie_kev]

Latest update @ 20:23

We are now seeing services returning for a number of customers.  You may need to restart your phone to ensure that your phone reconnects to the network completely.

All website services are now working again. 

[tamim]

when is it gonna get fixed!

[Anon]

This is the fourth time in the last three months in which the network has experienced "A major outage" across their network. Personally, I don't think that this is accidental. The O2 network, which we all know allows 48 to use their network (Because 48 is owned by O2) is functioning perfectly without any problems across Ireland. While it always seems to be 48 that has issues with their network.

         Aside from the fact that I'm awaiting news from my sister about the birth of her child which I can't be there for, this is still an issue which needs to be addressed formally. An apology to each individual via text message would be the least I'd expect for failure to operate a network. I am aware that it is not east to operate any business, especially one where you rely on a network to operate.

          It seems unusual that the network itself is having difficulty, but the website is not. I have to be honest, I've been a menber for nearly a year now and this is happening way too often. I switched over fro Vodafone to join 48 and now I feel that I might have to switch network again due to the negligence, breach of standard of care and nuisance that was caused by this network. I understand that the weather was not helpful, but regardles, any other network provider is operating fine.

          Please address this issue to your customers. It is only fair and fitting for any company. 

[lisawick]

Thank god!  thought it was just me, was ready to trade in my phone!

Cheers Lads 🙂

[Anon]

It's absolutely disgraceful that this has happened yet again I am not a very happy customer time for a change I think if the service does not improve vastly

[Anon]

Seriously need this fixed...still not working!!! This is a joke!!

[Anon]

Thats rubbish still not working

[ondo2001]

well, thats my last month with 48 network, im pissed off realy..enough is enough...