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Topped up, money taken, but not credited to account


after topping up the account, the funds were withdrawn from the card, but not credited to the mobile account


The Legend
The Legend

What exactly do you mean by "topped up"?

What did you buy? Membership plan? Add-on? Cash credit?

What does your Transactions page say about your recent payment?

What does your My48 account Dashboard say about your current membership status, allowance balances and expiry date?

Does your Buy Plan page list any upcoming memberships?

If you need to contact 48 support about this then see the link in my signature below or email them at

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email ( or phone.