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Topped up, money taken, but not credited to account

IvanK0323
Newcomer

‎20-03-2024 01:05 PM - last edited on ‎20-03-2024 01:15 PM by The Legend

after topping up the account, the funds were withdrawn from the card, but not credited to the mobile account

1 person had this problem.
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dalyer
The Legend
The Legend

‎20-03-2024 01:14 PM - edited ‎20-03-2024 01:16 PM

What exactly do you mean by "topped up"?

What did you buy? Membership plan? Add-on? Cash credit?

What does your Transactions page say about your recent payment?

What does your My48 account Dashboard say about your current membership status, allowance balances and expiry date?

Does your Buy Plan page list any upcoming memberships?

If you need to contact 48 support about this then see the link in my signature below or email them at support@48months.zendesk.com

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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