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Sim gone into cooldown

LisaO9018
Newcomer

9 hours ago

Hi all
It has been 6 months since i topped up and im getting a notifaction to contact customer service. I can no longer top up can someone advise
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1 REPLY 1

dalyer
The Legend
The Legend

8 hours ago

You'll have to contact 48 support to see if they can reactivate the SIM for you. 

Nobody here on the Community Forum can do anything about it. 

And 48 support don't generally monitor or respond to posts here on the Community Forum.

To contact 48 support about this see the links in my signature below.

I am not a 48 employee - if you need to contact 48 support you can do so by chat or email (support@48months.zendesk.com).
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