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Renewing .y plan

BrianM2259
Newcomer

3 hours ago

Hi all im trying to renew my plan so i added a new card and it hasnt come through yet , and went logged on again it said i have no plan so when i went to set it up again it said it takes up to five minutes to go through but thaat was 24 hours ago any help please?
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dalyer
The Legend
The Legend

2 hours ago - last edited 2 hours ago

What exactly do you mean by "I went to set it up again"?

What exactly did you set up? 

If it was membership plan auto-renewal then you still need to buy your first membership plan manually before auto-renewal will take over from the next time.

What does your Transactions page say about your recent payments?

Do you have an active membership plan listed on your My48 account dashboard?

Are there any stacked upcoming membership plans listed on your Buy Plan page?

When were you last able to successfully buy a membership plan?

Is your payment card still valid, not frozen via your online banking, and there are sufficient funds in the account if it's a debit card?

If you need to contact 48 support about this then see the links in my signature below.

I am not a 48 employee - if you need to contact 48 support you can do so by chat or email ([email protected]).
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