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Gift shop doesn't work

Visitor
Posts: 7
‎13-04-2021 09:00 AM
Hey, I am trying to top up a different number or even pay membership for my friend and it seems it doesn't work, keep getting this message every time"Your transaction is unsuccessful"?
Posted from Xiaomi Mi 9T
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Re: Gift shop doesn't work

The Legend
Posts: 16,481
‎13-04-2021 11:07 AM
You probably need to contact 48 support about this.
See the link in my signature below.

Hope this helps.

I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.
Posted from Generic Android 2.0
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Re: Gift shop doesn't work

The Legend
Posts: 16,481
‎13-04-2021 12:41 PM
For what it's worth, I just now used the gift shop to send €10 cash credit to another 48 account and it worked fine.

I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.
Posted from Generic Android 2.0
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Re: Gift shop doesn't work

Visitor
Posts: 7
‎13-04-2021 02:06 PM
Still not working
Posted from Xiaomi Mi 9T
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Re: Gift shop doesn't work

The Legend
Posts: 16,481
‎13-04-2021 03:13 PM
Did you contact 48 support?

I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.
Posted from Generic Android 2.0
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Re: Gift shop doesn't work

Visitor
Posts: 7
‎13-04-2021 03:19 PM
Yes, they told me to switch off the phone, move the sim, try with a different card, try on Mozilla firefox, delete all cookies and cache, still the same problem
Posted from Xiaomi Mi 9T
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Re: Gift shop doesn't work

The Legend
Posts: 16,481
‎13-04-2021 05:31 PM
Sounds like very odd advice from support.
Can't see how most of that would make any difference.

When's the last time that a transaction on 48 using that card worked for you?
Is it only on the gift store that transactions are failing?
Do other transactions work ok?
E.g. topping up your own cash credit balance or buying a new membership?

Can you gift the other person the cash credit to buy the membership rather than trying to gift the membership directly?
Can you try a different browser and/or device?

Hope this helps.

I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.
Posted from Generic Android 2.0
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Re: Gift shop doesn't work

Visitor
Posts: 7
‎13-04-2021 05:47 PM
Long time ago,but this card is saved on my account , i don't see the reason not working.
All transactions are failing.
I try both ways cash credit and membership doesn't work.
I try different device as well, xiaomi and samsung same problem..
Posted from Xiaomi Mi 9T
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Re: Gift shop doesn't work

The Legend
Posts: 16,481
‎13-04-2021 05:56 PM
Are you sure that the card is still valid and hasn't expired or been reissued since it was last used on 48?
Try deleting it and re-registering the card details.

Hope this helps.

I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.
Posted from Generic Android 2.0
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Re: Gift shop doesn't work

Visitor
Posts: 7
‎13-04-2021 05:58 PM
This is a revolut card and I also try with AIB, same thing, no card it didn't expiry
Posted from Xiaomi Mi 9T
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