12-07-2016 11:13 AM
Hey i forgot my PIN code, si i found out my PUK - thats on the special card, also here when i sign in. Ok i get it. But when i put it in my phone it says - your sim card was unlocked - please enter your the desired PIN - which one? i cant use a new and also i doesnt take the pin from my special card. Im pretty despirated because i dont want to order my third card when i paid for a membership. Thank you!
12-07-2016 11:25 AM - edited 12-07-2016 11:26 AM
What are the exact verbatim messages/prompts that you get?
If you have locked your SIM and need your PUK then see here:
Sounds to me like you have used the PUK to unlock the SIM after forgetting the PIN and now it's asking you to enter a new PIN that you want to use to lock the SIM from here on?
If you don't want this then disable SIM PIN locking in your phone's security settings.
If necessary contact 48 support for more advice:
http://www.48months.ie/help#ask-a-48-agent
Hope this helps.
13-07-2016 08:24 AM
Did that help at all?