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Credit

rhapsody
Newcomer

‎23-04-2019 09:20 PM

My phone has lots of credit but every time I try to dial a number an automated message tells me I need to top up again.
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2 REPLIES 2

dalyer
The Legend
The Legend

‎23-04-2019 11:28 PM

Do you have an active membership though?

What does your My48 account page say about your membership status/expiry date, allowance balances (landline calls, mobile calls, texts, data) and cash credit balance?

48 is not like other pay as you go services - just having cash credit doesn't mean that things will work - you need a monthly membership.

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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dalyer
The Legend
The Legend

‎24-04-2019 08:10 AM

Did that help at all @rhapsody?
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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