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Can’t ring Uk number

JohnE2823
Newcomer
Trying to call uk number and saying I’ve no minutes left but I haven’t used much
3 REPLIES 3

dalyer
The Legend
The Legend

You need cash credit on your account to pay for international calls to UK numbers.

 

https://48.ie/charges/international-calls

 

Unless it's a Northern Irish landline dialled using the 048 rather than 00 44 prefix in which case it's covered by your normal membership minutes.


I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.

This doesn't work we have the same issue, both myself and my husband use 48 and neither of us can ring UK numbers even with credit. There's obviously something wrong on your network given the volume of people reporting. 


@BrigidH4990 wrote:

This doesn't work we have the same issue, both myself and my husband use 48 and neither of us can ring UK numbers even with credit. There's obviously something wrong on your network given the volume of people reporting. 


 

When you say "credit" here do you mean cash credit or something else?

International calls are not covered by membership/add-on call minutes and must be paid for separately from the cash credit balance on your account.

If you don't have cash credit on your account (in addition to an active membership) then you won't be able to make international calls.

See here:

 

* https://48.ie/charges/international-calls

 

If that doesn't help then you'll probably need to contact 48 support about this.

See the link in my signature below or email them at support@48months.zendesk.com

 

I haven't seen many people reporting problems with calling UK numbers lately?


I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.