Bought €12.99 credit but app shows zero cash balance

[RebeccaMcD3937]

I paid for the €12.99 credit online on the app two days ago. But it still only shows 0 cent on the app. I called the 48 mobile phone number but they referred me to this page

[dalyer]

What do you mean by €12.99 credit? 

Membership plan or cash credit? 

These are different things on 48.

You need a monthly membership plan on 48 to use services.

Cash credit is only used to pay for certain out of membership bundle services. 

When you buy a membership plan for €12.99 you won't see €12.99 cash credit on your account. 

You should probably read this key post today explains how membership works on 48.

• https://community.48.ie/t5/The-Knowledge-Base/All-About-Plans-and-Payments/ta-p/53105

It's a bit different to other pay as you go mobile service providers.

If you need to contact 48 support about this then see the links in my signature below.