Showing results for 
Search instead for 
Do you mean 

Bought membership - can't call/text

[ Edited ]
The Legend
Posts: 15,969
‎17-09-2015 10:28 AM

This one crops up repeatedly so I thought that I'd do a FAQ on it... Man Happy



I just bought a new membership but still can't make calls/send texts/use the internet. Why?



The most common reason is that you have a current membership in place, it has not yet expired and you have used up some or all membership bundled allowances and so cannot use the relevant services.


When you have a current membership in place and buy a new one the new one does not start immediately. It "stacks" to kick in when the current one eventually runs its full monthly course and expires. You do not get access to the new membership's bundled allowances until then.


Note that you are charged for the new membership at the time of purchase but you have not "lost" the money paid as the membership has stacked and will start once the current membership expires.


Memberships always run their full monthly course and cannot be terminated early. In particular buying a new membership does not terminate a current one.


If you use up current membership allowances then you really need to buy add-ons rather than a new membership in order to be able to use the relevant services again under the current membership:


Buy add-ons


When there is any confusion about this you can usually clarify matters by checking your current membership status and expiry date on the My 48 page of your online account:


The right hand side of this page also contains the Membership Planner section which will show if there is a stacked membership waiting to kick in on the specified date (immediately after the current membership expires).


You can also check the My History page to check recent payments/purchases:


Hope this helps.

I am not a 48 employee so if you need to contact 48 support then please see here.
1 Like

Welcome to the 48Community!

To take part in the discussions or to post your own question, you'll need to register so If you haven't already registered, now is a good time to do so. Register now >>

While you're here, check out our "Featured Topics" below.

Our Troubleshooting Guide and Knowledgebase contain help and support articles and popular questions to help you as a 48 customer.

Order a free SIM
Earn some extra credit or cash with MatesRates!
Unlock your phone
Ask the community