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moving number ... not so quick as says

umindaugas
Visitor

‎01-06-2017 05:18 AM

Moved number,  10 hours passed.. still not conecteced . number dosent moved, phone without network.

Cant buy plan and I have to go to work today, so all day without network.

Start not good.

 

Seems this is lie:

"It can take up to three hours to move your number to 48. When you lose your old network signal pop your new 48 SIM in your phone."

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11 REPLIES 11

dalyer
The Legend
The Legend

‎01-06-2017 08:10 AM

What time did you submit a request to port your number?

Bear in mind that the 3 hours referred to above is within number office porting hours.

Also if it takes longer than that then you are advised to contact 48 support.

It's all explained here:

 

How do I keep my old number?

 

Hope this helps.

 

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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dalyer
The Legend
The Legend
In response to dalyer

‎01-06-2017 01:47 PM

Did that help at all @umindaugas?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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umindaugas
Visitor
In response to dalyer

‎04-06-2017 06:53 PM

answer looks nice, lets wait for Tueasday

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dalyer
The Legend
The Legend

‎04-06-2017 07:13 PM - edited ‎04-06-2017 07:13 PM

What do you mean wait for Tuesday?
48 support/porting work 7 days a week albeit not 24 hours a day.
Has your number still not ported?
Did you contact 48 support back when I originally replied to your post?
If not, why not?
Sometimes there ​are problems porting numbers and you have to contact support as the FAQ that I linked to above advises.

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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dalyer
The Legend
The Legend
In response to dalyer

‎05-06-2017 04:54 PM - edited ‎05-06-2017 04:56 PM

Any update @umindaugas?

Had your number ported?

If not did you contact 48 support?

If not why not?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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umindaugas
Visitor
In response to dalyer

‎08-06-2017 06:39 AM

Yes, numbver is moved. Thanks.

Update your FAQ, that if on acc are 2+ numbers, can be issues.

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dalyer
The Legend
The Legend

‎08-06-2017 07:20 AM

Glad you got it sorted.
What was the problem and solution?
What do you mean by "if acc are 2+ numbers"?
That doesn't make sense.
And 48 account/SIM can only be associated with a single number as far as I know.
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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umindaugas
Visitor
In response to dalyer

‎08-06-2017 07:23 AM

With Meteor I had 2 numbers on 1 owner. That cost problem with moving number. FAQ says that you can move number in ...how many hours?

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umindaugas
Visitor
In response to umindaugas

‎08-06-2017 07:33 AM

p.s. NETWORK IS CRAP!!!!!!! Newer ever had problems before in Dublin. now nobody can reach me in Clonmdalkin (swiming pool), some areas in Tallaght... sometimes no internet in Dublin... seems I did mistake. moving my number. Don't think will be very long with you.
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