You'll need to explain your issue/question more clearly if you want assistance from the Community Forum.
I'm guessing here but is it perhaps a case of monthly membership plan auto-renewal failing, you had to update your payment card details, and now you are wondering how to get your next plan?
In that case you need to buy your next plan manually and then auto-renewal will take over again next time around.
Auto-renewal never retries after a failure and you have to kick start it this way if that happens.
If that's not the issue then you'll need to clarify what your issue actually is.
If you need to contact 48 support about this then see the links in my signature below.
