Topped up with €10 but my account still says €0

[dalyer]

You mean that you tried to top up your account with €10 cash credit but it never appeared on your account?

Did you get any error messages while doing this?

Has such a cash credit top-up or plan/add-on purchase worked for you before?

What does your account's Transactions page say about recent activity?

• https://48.ie/my48/transactions

If you need to contact 48 support about this then see the links in my signature below.

[sakkariyap2008]

Hi,
I have an issue today. I am on the app, and laptop, buy when I try to buy new membership I get error
It says Error,
SIM with msisdn[] has No active membership
No active membership to configure recurrance with code
[NO_CURRENT_MEMBERSHIP]

I am confused, I have been using the phone without issue up until today, now I cannot topup

If someone could advise, that would be great
Thanks

[dalyer]

---

@sakkariyap2008 wrote:
Hi,
I have an issue today. I am on the app, and laptop, buy when I try to buy new membership I get error
It says Error,
SIM with msisdn[] has No active membership
No active membership to configure recurrance with code
[NO_CURRENT_MEMBERSHIP]

I am confused, I have been using the phone without issue up until today, now I cannot topup

If someone could advise, that would be great
Thanks

A couple of other people reported this too recently.

See here:

• https://community.48.ie/t5/Memberships/I-cannot-buy-new-membership/m-p/59419#M5172

You'll probably need to contact 48 support about this.

See the link in my signature below or email them at support@48months.zendesk.com

[ValentinaI3028]

I top up 10 not internet?

[dalyer]

Your post is unclear and you'll need to explain more clearly what the issue is. 

What exactly do you mean by "top-up" here? 

Cash credit, membership, add-on?

What does your Transactions page say about your payment/purchase?

• https://48.ie/my48/transactions

Do you have an active membership plan listed on your My48 account Dashboard?

• https://48.ie/my48

What exactly is working/not working? 

Network connection/signal bars, calls, texts, mobile data? 

When was everything working ok last? 

Are your APN settings configured correctly for mobile data to work? 

Text "APN" to 50048 and follow the instructions here to do that: 

• https://community.48.ie/t5/The-Newsroom/APN-Settings-step-by-step-guide-for-50048/m-p/60689

If necessary read up on how 48 membership and credit work:

• https://48.ie/memberships
• https://community.48.ie/t5/The-Knowledge-Base/All-About-Plans-and-Payments/ta-p/53105
• https://community.48.ie/t5/The-Knowledge-Base/How-do-I-buy-a-Plan-Add-ons-or-Top-up-on-My48/ta-p/268

If you need to contact 48 support about this then see the links in my signature below.