Top up

[sockie43]

Hi I tried to buy Data topup yesterday 4 GB but after the transaction it did not appear on my account - I thought it must not have gone thru so I downloaded the 48months app and bought 3x1GB credit - this appeared on my account alright but on checking my bank statement today there is a E12 charge (which I can assume is for the initial 4GB purchase and then 3 x E3 for the additional purchases. Only 3GB has been credited. Can you check this out please I would like a refund for the 4GB that has not appeared on account. Thank you

[sockie43]

Hi I tried to buy Data topup yesterday 4 GB but after the transaction it did not appear on my account - I thought it must not have gone thru so I downloaded the 48months app and bought 3x1GB credit - this appeared on my account alright but on checking my bank statement today there is a E12 charge (which I can assume is for the initial 4GB purchase and then 3 x E3 for the additional purchases. Only 3GB has been credited. Can you check this out please I would like a refund for the 4GB that has not appeared on account. Thank you

Edit: duplicate posts merged into one thread.

[dalyer]

What does your My History page show?

http://www.48months.ie/my-48/my-history

What does your My 48 account page show for your data allowance?

https://www.48months.ie/my-48

If you need some of the add-ons refunded then you probably need to contact 48 support and ask them what they can do for you.

Option 3 here or use the chat facility during support office hours:

http://www.48months.ie/help#contact-us

Hope this helps.

[dalyer]

Any update @sockie43?