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Roaming

katiedoherty
Newcomer

‎30-10-2017 07:25 PM

I had the Guido membership a few weeks ago and was abroad and it stopped working after a few days. I had no service and couldn’t even recieve calls or texts. I’m going abroad again in a couple of days and just wanted to make sure this wouldn’t happen again.
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3 REPLIES 3

dalyer
The Legend
The Legend

‎30-10-2017 07:35 PM - edited ‎30-10-2017 07:36 PM

Where were you abroad?

EU or elsewhere?

 

If it stopped working then perhaps it was a simple case of having used up the allowance balances?

Although I'm not sure that this should impact incoming calls and texts...

 

You probably need to contact 48 support about this.

I don't think that anybody here on the community forum can offer the guarantee that you're looking for.

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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dalyer
The Legend
The Legend
In response to dalyer

‎31-10-2017 12:26 AM

Any update @katiedoherty?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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katiedoherty
Newcomer
In response to dalyer

‎31-10-2017 09:34 AM

Thanks @dalyer I'll contact 48 support asap.

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